- Effective Date
- January 1, 2025
- Contact
- hello@transformresume.com
All Sales Are Final
All purchases of premium templates on Transform Resume are final and non-refundable. Because premium templates are digital goods that are delivered instantly upon purchase, we cannot reverse a transaction once access has been granted to your account.
By completing a purchase, you acknowledge and agree that:
- The premium template will be made available to your account immediately after a successful payment.
- You have reviewed the template preview before purchasing and are satisfied with your selection.
- You are not entitled to a refund simply because you changed your mind or no longer need the template.
Exceptions
We will issue a refund only in cases where a legitimate failure or defect on our end prevents you from using the purchased template. Qualifying situations include:
- Payment charged but template not delivered: Your payment was successfully processed, but the template was never added to your account.
- Template fails to render: The purchased template has a critical defect that makes it unusable and we are unable to fix it within a reasonable timeframe.
- Duplicate charge: You were charged multiple times for the same template due to a system error.
How to Request a Refund
If you believe you qualify for a refund under the exceptions listed above, please contact us:
- Email: hello@transformresume.com
- Include your registered email address, the template name, and a description of the issue.
Refund requests must be submitted within 7 days of the original purchase date. Requests received after this period will not be considered.
Refund Processing
Approved refunds will be processed through the original payment method (Razorpay). Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Chargebacks
We encourage you to contact us before initiating a chargeback with your bank or payment provider. Filing a chargeback without first attempting to resolve the issue with us may result in your account being suspended or terminated.
Changes to This Policy
We may update this Refund Policy from time to time. The most current version will always be available at localhost:3000/refund. Continued use of the Service after any changes constitutes acceptance of the revised policy.
Contact
If you have any questions about this Refund Policy, please reach out:
- Email: hello@transformresume.com